Guarantee
We really want you to be happy with the furniture you order from Distinctive Chesterfields and you can do so in the confident knowledge, that if you’re not completely satisfied within 30 days of its receipt, then for all UK Mainland orders, we will collect it and refund your money*
30 DAY MONEY BACK GUARANTEE
We really want you to be happy with the furniture you order from Distinctive Chesterfields and you can do so in the confident knowledge, that if you’re not completely satisfied within 30 days of its receipt, then for all UK Mainland orders, we will collect it and refund your money*.
We’re unable however to offer the 30 day money back guarantee on bespoke, made-to-measure orders simply as they are made to your specific requirements.
*Minus any delivery and collection costs
25 YEAR GUARANTEE
We are so confident in the quality of our furniture, all of the beech frames supplied by Distinctive Chesterfields (allowing for fair wear and tear) are guaranteed against faulty manufacturing for a period of 25 Years from the date of delivery. In addition to this, we also guarantee all other parts and materials for a period of one year.
*Terms & Conditions apply
TERMS AND CONDITIONS
GUARANTEES
25-Year Manufacturing Guarantee: The internal wooden frames of our furniture, excluding items from our comfy range, are guaranteed against faulty manufacturing materials and workmanship, allowing for fair wear and tear for a period of 25 years from the date of delivery. All other parts, including leather, fabric, springs, foam and all types of feet and legs are guaranteed against faulty materials and workmanship, allowing for fair wear and tear for a period of one year.
Fabric and Leather Guarantee: Leather, fabric, springs, foam and all types of feet and legs are guaranteed against faulty materials and workmanship, allowing for fair wear and tear for a period of one year.
*Fabrics/leathers supplied by the customer are not covered by our guarantees and the customer should ensure that they are fit for purpose.
All guarantees apply to the original purchaser.
Our 25-year frame guarantee and 1-year faulty materials and workmanship guarantee applies to mainland UK only. Trade and export order guarantees are 1 year on both frame and faulty materials and workmanship. Our warranties are provided for domestic end users only. Goods purchased for commercial use are covered by a 1-year warranty. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.
As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights.
During and after your guarantee, you can purchase replacements parts for your furniture. Such additional purchases are guaranteed for 12 months.
Your guarantee does not cover deliberate damage, misuse, wear and tear or damage caused due to a failure to maintain the product with use of recommended care products.
Any required remedial work will be carried out by an expert technician within our factory or in the home where possible. The arrangements to collect and return will be planned with our standard transport schedules. The furniture must be accessible to the delivery team. Comfy Sofa Limited t/a Distinctive Chesterfields will not be liable for costs incurred where normal access was not possible